Pep Boys Informative - Lack Of Interest To Help Answering A Simple Question
HAWTHORNE, CALIFORNIA -- I went to the Hawthorne Store to pick up some motor oil and some grease for the U-joints on my truck. I picked up a box of Duralube Advanced Formula and took to the service area to ask it's price and to also get information about U-joint grease. I approached an employee wearing a white shirt, thinking he was a manager, I proceeded to ask if he could tell me the price of the Dura-Lube and his response was, go to the register, then when I asked about the U-joint grease his reply was, read the container then turned and walked away. I surely thought I would get the answers I needed from a manager, as far as the right product and maybe not the price of one. I was surprised to see that Pep Boys treats customers like Home Depot, with no respect.
Because of the service I received I may not return to Pep Boys for further needs and products.
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