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Redken Complaint - Mis-labeling and use of product

Review by lisa Kaye on 2007-10-21
This Redken product is to be used in damaged hair or color treated hair to help strengthen and repair hair . Directions are not specific of how long to use product, or over use of product causing damage to hair or have no warnings. The directions are "apply to towel dried hair and do not rinse out" leaving out the warning that if used on a daily basis for an extended period that the product will actually damage your hair and start breaking it off. I had started using this product to strengthen my hair as my hair is color treated but overall good condition. My thoughts were if it could strengthen and make my hair healthy i would use it daily and did for about 5 weeks. Only to notice my long hair becoming thinner and stringy like. I consulted with a stylist familiar with the Redken products and now have been informed by three different professionals that use of this product on a daily basis will cause the reverse affect on hair and break it off. Now leaving no options but to cut hair short because of the damage done by this product !!

So I ask this company why is there not more specific warnings or directions on this product when this kind of known use can actually caused worse damage?
Comments:2 Replies - Latest reply on 2007-10-21
Posted by fazie on 2007-10-21:
this is why stylist and salons are upset that these professional products are being sold in drug and grocery stores! when you buy from a salon you get hands on advice and the experience from someone who knows what the product does and if it is good for your paticular hair type. also these items are NOT supposed to be sold anywhere but salons so they are most likely FAKES or watered down verisons........ sorry for your experience!
Posted by Anonymous on 2007-10-21:
You would think they would have warnings for the professional(s) too? Wow lisa sorry this happened to you,thanks for letting us know. I guess it does make a good case for what fazie says though about only getting this stuff in salons eh :( hope your hair grows back fast

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