American Express Complaint - American express customer harassment
ROYAL OAK, MICHIGAN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
After having kept my gold rewards card in good standing, paying my bills on time etc. security started a review on my account for 'security concerns' I had to send in copies of my social security card, notarized signature, check stubs, truck bill, diploma,bank contact info, employer contact info and draft card. They would not discuss with me what the security concerns were because they were not satisfied even after all this that I am in fact me. I received a letter from them stating. 'the reason for our decision to cancel your account is: You did not provide the banking information, financial statements, income tax return, and/or identification documents requested. Our cancellation of your account under these circumstances may result in negative reporting of this account to the consumer reporting agencies.' At no point did they say there was a question about my financial resources they just kept telling me that I had not proven my identity to their satisfaction. The nearly 14000 reward points that I had earned have disappeared, and now it seems that they are threatening my credit rating. as I said I paid on time every time and they did not ask for any further bank info or financial statements or income tax returns.
As a resolution, I would like the following:
I want my rewards points back and I want them restrained from putting false negative information on my credit file.
Please contact me if you need more details regarding this incident.