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DLProperties Complaint - Do not buy a coach purse

Review by mary ann mary on 2007-10-21
LAS VEGAS, NEVADA -- I recently bought a COACH PURSE IN LAS VEGAS OUTLET DOWNTOWN thinking that this would be a good hand bag having paid so much for it. But after one day of wearing it became colored with dark dye from the dark pants I wore. I took it back to the store and the manager was very rude and would not return it, she just thru in back at me as though it was no longer in their hands as though I just bought a piece of junk . I left the store and I tried taking it off my self. Next I went back to another coach store at Caesar's Palace forum shops thinking that maybe I should purchase another purse without the fabric and possible purchase a leather purse instead , as I walked in a sales person walked up to me and said "Oh My God what happened to your purse" making a big scene (I felt so embarrassed), and she continued to tell me that they have a cleaner that would removed the dye. I then realized that this is there way of getting you back into the store to buy another purse. I don't mind buying a product that looks good, but I really don't appreciate it when a company has to go that far to use this kind of scam to get people back into their store.

For You People Out there who want to buy a good purse be aware of what you are buying.

In short this is what Coach is doing. They have manufactured a purse with fabric ,knowing that no matter what, when you wear dark clothing as for example, dark pants or dark jeans, the dye rubs off on the purse as soon as you wear it, so as they get this new item in the store they place them on sale, knowing that they got you either way because they know that your going buy the sale's purse, they also know that you have to come back into the store to buy the cleaner to remove the dye that has rubbed off on the purse. Realizing that they got you back into the store now they know that you'll probably want to buy or have to buy another purse a more expensive one or a leather purse.

I don't like being tricked or scammed . So I am taking my business else where. They should figure out another marketing technique. If you have to pay over $100.00 for a purse it should at least last you a year and you shouldn't have immediate problems with it. Next time I will be more aware as to what product's you put on sale and ask why, especially when there all new items.

YOU CAN FOOL SOME OF THE PEOPLE SOME OF THE TIME BUT YOU CAN'T FOOL THEM ALL OF THE TIME.

VERY UNSATISFIED CUSTOMER.
Comments:12 Replies - Latest reply on 2008-10-05
Posted by *Brenda* on 2007-10-21:
You should be angry at whoever made your pants. I have 5 Coach bags ranging from leather to fabric to suede and I have never had the problem you had and I wear dark colored clothing. Plus, why should Coach be responsible for another designer's dye rubbing off on their product? That would happen with ANY leather or fabric, not just Coach. You're lucky that that they have the cleaner so you can get the dye off! Saying that this is a scam to get you back into the store and buy another product is ridiculous. If you can't resist buying a purse every time you walk into the store that's your problem, not theirs.
Posted by Anonymous on 2007-10-21:
mary ann writes: "I recently bought a COACH PURSE IN LAS VEGAS OUTLET DOWNTOWN" and"another coach store at Ceasar's Palace forum shops"
These two places are not even close to being the same - an outlet is liable to be full of fakes and things that look like name brands that are really knock offs. I bet the one you bought at the outlet was a fake and I am sorry you got ripped off. If you want a real Coach purse you have to go to a real Coach store (like in Ceaser's and pay the higher dollars.) Not saying you are cheap, lots of people get fooled by knock offs - I noticed alot of them in Vegas and New York as well.
Posted by tander on 2007-10-21:
My daughter and I have several coach purses to and dye has never rubbed off on to them. I agree with the other poster that it's probably not a real coach purse, if you bought it at a discount store.
Posted by Nohandle on 2007-10-21:
Mary Ann, Outlet = Seconds, Discontinued Items or Fakes. Take your pick, it could be any or all. Right now for everyday I'm using an Etienne Aigner handbag, middle of the price range I suppose, but purchased from a department store. With the Coach brand, if you buy from a reputable retailer you won't have a problem. Coach stands behind their products.
Posted by *Brenda* on 2007-10-21:
I think this was an actual Coach outlet, not a knock off outlet. I goggled it and there is one in Las Vegas in the premium outlet stores. We have a Coach outlet about an hour away and I've gotten a purse there before. The aren't knock offs if it's an actual COACH outlet.
Posted by fazie on 2007-10-21:
gee so many people in the world without HEALTH INSURANCE me inclucuded and your worried about your coach purse....... i dont feel sorry for you and your mega $$$$ bag
Posted by Anonymous on 2007-10-21:
Brenda did you have trouble with your purse losing dye too? I don't remember a premium outlet downtown but I sure wish I could go back and look...I love Vegas. :)
Posted by *Brenda* on 2007-10-21:
This is the one that has them amani,
http://www.premiumoutlets.com/outlets/outlet.asp?id=58

And nope, no problems with my bag! I only have 1 from the outlet and it still looks great! The outlets are actual coach stores with basically discontinued styles.

The op's problem wasn't losing dye it was that her darkpants dyed the bag. I've never had a problem with clothing rubbing off on my bags. The only problem I had was with a white leather bag and a red couch. That damn couch rubbed off on everything though. That isn't Coach's fault.
Posted by killerklown on 2007-10-21:
Yeah, I really have a difficult time feeling for someone who wastes $100 on a purse. Nothing enrages me more than reading in a paper/magazine about these "celebrities" spending $2500 or more on a friggin' handbag.
Posted by DebtorBasher on 2007-10-21:
Klown...what's even worse is seeing these people in the grocery store, opening their $500 purse and pulling out their food stamp card to pay for their groceries.
Posted by KJ123 on 2007-10-21:
I have 2 Coach purses and have also never experienced this problem. It sounds like your pants rubbed off on it.
Posted by Disappointed in COACH on 2008-10-05:
For the price she paid - Coach should've at least tested these bags out for durability (like how they test out cars & other things) and let you know up front about the defects like I've seen warning signs on other products. They also should recommend cleaning options as well for the bag of your choice. For how expensive these Coach purses are they should be several steps up in creating Great Customer Satisfaction! I say to those who can afford it - BUY IT!! After all it's their money - who are we to judge.

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