Alamo Informative - Hope your Alamo car doesn't brake down
KNOXVILLE, TENNESSEE -- I picked up a PT Cruiser at the Knoxville Airport. That car broke down 3 days later with just 9100 miles on it, it overheated and the temperature didn't go down even when driving (there was enough cooling fluid in the car - I checked that). So I stopped and called the Alamo road side assistance. They had me on hold for more than 10 minutes before someone answered my call.
Then that person argued with me about if the car was defect or not. I had to REALLY insist on the car being defective before that person even wanted to help me. I got told that they would call me back in a couple of minutes to be informed about the next steps.
After almost 15 minutes I got that call back and the information that I would get a replacement car from the Knoxville location (I was just 30 miles away from there).
I also got told that if they would find out that that defect was caused by me not checking the water level then I would be charged for the costs.
It took more than 3 hours to get me the replacement car.
I guess that I can call myself lucky that this happened during the late morning and not in the middle of the night on a country road and that my cell phone had enough charge for me to stay on the phone for all that time and arguing it took to get helped.