Sonic Industries Complaint - Sonic's Confrontational manager/ Bad Customer Service And Wrong Order Not Wanting To Give Money Back!
BURLINGTON, NORTH CAROLINA -- I will not be eating at the Burlington NC Sonic on hwy 70 ever again!
The male manager was childish in not wanting to give our money back, and proceeded to be confrontational with a female customer to the point that a male customer had to step in, when we told him we would complain about his bad attitude and service, and not wanting to give money back to us after getting the order wrong three times. He also proceeded to be confrontational to the point we had to call cops on him just to get our money back! All he had to do was give our money back. He did not want to, so he tried to fight the female and come into her face. Therefore, the cops were called because he was looking a fight, so as to not have to give the money back. (For those who do not understand, Cops were called because the manager was looking to fight customers rather than giving their money back so they could leave. Manager was getting out of hand and looking to fight).
Had to call the cops for him and everything, just to get him to not look a fight with us, and also to get our money back. We told the officer he could have been doing something else, rather than coming to deal with this immature male manager; where all he had to do was give money back and not come into a customer's face as if he was going to fight them, espeially a female. If the manager had just given the money back from the beginning without the cops having to tell him to, there would have been no need for the officer call.
Manager just did not want to give our money back for a wrong order and bad service and proceeded to be confrontational. "That is why the cops were called." For the potential fight.
No manager should look a fight with any customer. All he had to do was give the money back. He was childish and immature, especially for wanting to confront a female customer to fight. The cop was called to put the manager in his place and stop him from causing an unecessary brawl.
We got our money back though! He still needs to be written up for being confrontational with customers. Very unprofessional.
We are not going back to the Sonic in Burlington, NC off of hwy 70 again off of exit 140. They do not care about the customers and hire children to work that have no customer service skills whatsoever. Manager has a nasty attitude, bad customer service skills, and made us a wrong order three times. It was a simple order.
Not going back to that location, or any sonic for this matter.