Best Buy Complaint - Customer Service & warranty
BROOKLYN CENTER, MINNESOTA -- O June 17, 2007 (Father's Day) I received a digital camera from my daughter & grandkids. I took 2 or 3 test pictures and put it in its case and on the kitchen table. I did not touch the camera until I packed it in my suitcase for an auto trip I was taking to the East Coast in August. When I got to Boston I went to use the camera & there was a black spot in the middle of the viewfinder & I could see no images. I was unable to use the camera. When I returned home, I went to Best Buy and they sent it to Connecticut. It came back "unrepairable" and Best Buy said they only have a 14 DAY warranty unless I bought an extended warranty (which I hadn't). I called corporate here in Minneapolis and they said it was my fault (the LCD inside the camera had broken).
I did nothing to the camera to cause this. I went back to Best Buy to argue my case & the manager (Mike) told me to keep my voice down or I'd be escorted out. I took out my Best Buy credit card & cut it up in a thousand pieces.
I will NEVER deal with Best Buy again!!
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