First American Home Buyers Protection Corporation Complaint - Denied on false premise
PORTLAND, OREGON -- First American Complaint (Warranty not insurance = Not Regulated by your State Insurance Division)
Sure, I have a story. A month into this claim and no oven repair. 1st Tech said, Parts no longer available, need to replace unit." They sent for a second opinion. Second tech said no parts available, but he could retrofit from other ovens. Next day, claim denied due to pre-existing problem. I sent them a copy of the home inspection that stated that the oven worked. I called first tech., he said oven could break at any time, through normal use. First tech offered to have First Am. call him to confirm. First Am. said, denied, denied, denied. I have phone calls recorded, kinda funny when you listen and hear conflicting information from the representatives. If I get emails, I will post it on the net as a podcast or youtube for you listening pleasure.
I got an attorney and also made a complaint with BBB as described below, currently the tech is waiting for parts First American promised to send him that Hotpint/GE said, do not exist anymore.
First though and important NOTE!! First American Home Buyers Protection Corporation is not an insurance company.
They are NOT REGULATED!
They sell a warranty. You can sell a warranty too! No insurance license needed.
This means that your state's insurance division is powerless. Call them, they will tell you.
Your State's Department of Justice has a little bite but mostly they can gnaw, but have no bite.
Better Business Bureau. This will help to some degree. If you make a proper complaint, a First American representative will contact you.
IMPORTANT: You must make a complaint with the BBB in their home town. Here is a link for Better Business Bureau that they belong to: http://www.labbb.org
First American Home Buyers Protection
P.O. Box 10180
Van Nuys, CA 91410-1980
Phone: (800) 553-6699
P.S. There are 1019 complaints in the last 36 months. Thats over 306 a year, Better Business Bureau complaints. How many people have time for this?? Most will just replace or pay Sears to fix it out of their own pocket.