InternationalWig.com Complaint - Horrible Customer Service
ASHLAND, OREGON -- I recently stumbled onto a website when ordering wigs for my significant other's and my Halloween costume. The website is www.internationalwig.com. I would like to advise everyone to steer clear of this website. Allow me to explain.
I placed an order on October 14, 2007 for two costume wigs. A couple days after my order was placed, I received an email from www.internationalwig.com that noted that my order was being processed. On October 21, 2007 I sent a y: "I was not being rude. Obviously you have issues with how to run a business or with your employer. My point was that your website states that you ship within one to two days of the order being placed. My order is now one week old and there is still no record of shipment. I
am very familiar with how the USPS works and ground shipping takes 7-10 business days. Maybe you need to be more clear about how you list
things on your website. You're a bunch of jack asses and I would rather cancel my order than provide you with any money! I expect a very prompt
Yes, I was upset at this point and I called them jack asses. Most people would have done the same, or worse, considering that two much needed wigs were now not on their way, there was an accusation made that I believed (at the time to be untrue), and things were being brought into the correspondence that did not even apply (that I was blaming them for manufacturers being sold out).
The rest of the correspondences follow below:
IC: Expect all you want! FOR THE LAST TIME OUR SITE SAYS NOTHING ABOUT SHIPPING THAT SAY OR NEXT
IT CLEARLY SAYS GROUND IS 14 BUSINESS DAYS YOU OBVIOULSY HAVE A PROBLEM WITH ENGLISH"
IC: "and our site is down right now, so you cant know it says that, LOL but when it gets back up check it. NO where does it say that!"
ME: You are right and I apologize for the ill assumption on my part. The error came from me incorrectly typing in internationalwigs.com not
internationalwig.com. This oversight on my part however does not deem it appropriate to be rude and inconsiderate to your customers. Part of
running a successful business is implementing GOOD customer service. You should be more cautious who you're rude to as the internet is a
very powerful tool that can be used to make or break any business. Fortunately for you, i am not someone to hold a grudge or allow inconsiderate people like you to affect me on that level. I still wish to cancel this order as I do not intend to allow my money to be spent
toward such a rude, non-customer oriented business."
IC: "i believe we told you hours ago we would cancel it! you won't find a genuine pippi wig now. :( best of luck! and next time- actually read the info before you order!!! absurd!"
My reply to this was merely: "Seriously Guy, I just apologized and accepted responsibility. Why are you still presenting with an attitude?"
Needless to say, I received no response from this seriously poor businessman or associate. I know that I noted in one of my emails that I wouldn't waste my time trying to deface their business; however, the more I thought about it the more that I thought others should know about this website. Others shouldn't have to deal with such bad customer service. Please steer clear of this website, at least until they can learn how to properly assists customers with their needs and concerns.