Tire Kingdom Complaint - Paid Services Not Being Performed
METAIRIE, LOUISIANA -- On Friday, 10/19/07 I went to this establishment for a wheel alignment because my vehicle was pulling hard to the left & the steering column was not aligned (this diagnosis made by my regular mechanic a week earlier during a test drive with me present).I also asked to check the struts & brakes, an additional cost of $14.99.I left the location to get lunch. I was gone for about 25-30 mins when I received a call advising me that my front struts & back brakes needed replacing. He quoted prices for each. I declined the repairs & wanted the wheel alignment only. I asked how much longer it would be? He advised that it would take approximately 1 hr. After about 15-20 mins, I returned to the establishment (which was 5-7 mins. away) to find my vehicle in the section where I parked when I first arrived (NOTE: when I left, the vehicle was on the rack in the service area).I stated that it hasn't been an hour since you called and my vehicle is parked & ready to go. The salesperson's comment was that it doesn't take quite an hour.
I still insisted that I wasn't gone very long. I paid the bill & left. On my way home, I noticed the car was still pulling hard to the left & the steering column still was not aligned. I was very upset & called back immediately. I was assured that the alignment was done & asked if I was given the printout. I said NO & asked how was it possible that it was done and the problems still exist. I was offered no explanation. I demanded a full refund for service I was charged for and had not received. I feel that the business practice of this establishment is not only dishonest & deceptive to the consumers, but illegal.
I was fortunate enough to detect that service was not performed on my vehicle after paying for it, but what about all the others who trust that they're getting what they're paying for.