Global Tel Link Complaint - Rip-Offs/Worst Customer Service:Rude & Ignorant
COVINGTON, GEORGIA -- I have tried to resolve a bill dispute with this company since early Sept.07. Your on hold forever. You are offered to have someone call you back. They never do. When you get a live person, they make dumb statements. Is this a jail to upstate prison, your asked. When you question the difference, they mention pay phone use by depositing 50 cents. If a direct question is asked, they will connect you to supervisor. You will wait 30 minutes or more and get another IVR that your person can't talk to you, leave a message if you want. Try it !! I got somewhere the other day when I dialed a number I got off internet. A rep. I believe in South America. She told me the facilities set their own rates. I thought that was interesting. She still was not able to resolve my problem. I am sorry about not making dispute totally clear. I have just been over this so many times. It is the charges per call. You cannot get a live person to explain there billing policy as to why there rates are off the scale.
In case anyone is interested: A law suit was filed against MCI, then Verizon by Center for Constitutional Rights representing prisoners' families in New York. As of April 1, 2007, the new rates for them was $1.50 to connect .08 cents a minutes. Check this out. Thought this was interesting.