USAA Federal Savings Bank Informative - Huge Disappointment
I am very angry at USAA. I have been a member since 2002. I have my car insurance, renter's insurance, savings and checking accounts with them. They had been great up until now. Just a couple of weeks ago my debit card was stolen and used for a shopping spree. Within a couple of hours all of my money was gone. I notified USAA as soon as I realized the card was gone. They seemed to be really nice about it and told me that I would have my money back in a week. I was glad to have them as my bank because of their good rep and zero fraud liability. Well, just a couple of days latter they decided that since my card was stolen they wouldn't consider it fraud and therefore I wouldn't be reimbursed. They also charged me fees for overdraft protection when the check I had written just a few days prior for my rent bounced. I haven't been able to pay my rent this month and am waiting to get evicted soon.
I trusted USAA with my life, possessions, and all of my money and now I'll be homeless. USAA is great until something goes wrong and they turn their backs on you.