Southwest Airlines Informative - Disgusted with Southwest
SAN DIEGO, CALIFORNIA -- This is my first time posting a comment online, but what Southwest is doing right now in Southern California during the wildfires, has inspired me to finally do it. (Southwest, if you took emails, I would have just done my feedback that way)
I get the no pet policies corporations have, in this case some airlines, but in the middle of a disaster? Come on, Southwest Airlines. How could you turn away families, who had no where to stay in Southern California after being evacuated from their homes, trying to get to cities where family members could put them up, because they had their pet with them? You can't make an exception during a time of crisis for an area you serve? I have flown with you for years, but no more. Would rather spend a few bucks more to fly on an airline who takes pets (granted they charge you), and I know would take them during a time of crisis. For people who feel the same way, fly United, Alaska, and US Airways. I don't think there are too many people who would object to having a few people on their flights with pets if the situation was like the one they are having in Southern California. Kudos to Omni Hotels and Double Tree who have taken in many of these families who are unable to get out and have no where to stay. Pets to many people are like their children.
It doesn't matter if you agree, the fact is they feel that way, and when you feel that way, you wouldn't leave your pet behind any more than you would your own child. Maybe it seems ridiculous to you, but during times of great loss for thousands of people, wouldn't a little compassion and understanding be at least something you could offer instead of sticking to rules and policies. Would it really be that big of a deal? Just so you know its all pets they have turned away, from small (under 10 lbs) and bigger dogs (over 30 lbs). The specific family I know has a pound mutt at about 20 lbs. A white fluffy fur ball, not an aggressive breed, just a sweet family member who wasn’t going to be left behind. So even if your dog could fit under the seat or you were willing to purchase a seat for him/her, Southwest couldn’t be bothered.
Funny, having pets travel on other airlines in the cabin from carry on (fits under your seat in a carrier) to aid dogs who lay at the owners feet has never created a crisis in the air that I’m aware of, so not sure why it was such a big deal for Southwest that they would feel the need to turn away victims of the wildfires. Keep in mind this creates a ripple affect, its forcing people to stay in an area when they have the means to escape, so they take up resources that other people need that don’t have the means to escape. Thanks, Southwest for making a situation that much worse.
Your lack of compassion and understanding during a terrible time won’t be forgotten. I’ll make sure of it.
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