Overstock.com Complaint - Something is wrong with this company - Magellan Triton 2000 GPS unit
Magellan Triton 2000 GPS unit - Complaint
I ordered a Magellan Triton 2000 GPS unit which is hard to find right now. My order was shipped and I received it a few days later. Awesome so far... until I opened the box. Upon opening the box, it was found that Overstock had shipped me a $200 digital camera instead of my $500 GPS unit. I called the overly pleasant Overstock customer service department. The operator informed me that the digital camera was sent BECAUSE the item that I ordered was out of stock. Huh? I questioned her statement and repeated to her what she had just told me. She again stated that because the item that I ordered was out of stock, they had sent me the digital camera instead. She did not understand why I was questioning what she had just told me. I am supposed to receive a return shipping sheet via email which takes 1-2 days to receive. I hope this is the end of this story and everything else goes good in regards to returning this item and getting my $500 back. I will NEVER do business with Overstock again and I will tell everyone I know not to do business with them either.
After searching the internet recently, I found that my story is not an unusual one. If you search, you will find example after example of horror stories being told about the service of this company...