[X]
Write ReviewJump to 
13
Helpful
Votes
Votes
Overstock.com Complaint - Something is wrong with this company - Magellan Triton 2000 GPS unit
Magellan Triton 2000 GPS unit - Complaint
I ordered a Magellan Triton 2000 GPS unit which is hard to find right now. My order was shipped and I received it a few days later. Awesome so far... until I opened the box. Upon opening the box, it was found that Overstock had shipped me a $200 digital camera instead of my $500 GPS unit. I called the overly pleasant Overstock customer service department. The operator informed me that the digital camera was sent BECAUSE the item that I ordered was out of stock. Huh? I questioned her statement and repeated to her what she had just told me. She again stated that because the item that I ordered was out of stock, they had sent me the digital camera instead. She did not understand why I was questioning what she had just told me. I am supposed to receive a return shipping sheet via email which takes 1-2 days to receive. I hope this is the end of this story and everything else goes good in regards to returning this item and getting my $500 back. I will NEVER do business with Overstock again and I will tell everyone I know not to do business with them either.
After searching the internet recently, I found that my story is not an unusual one. If you search, you will find example after example of horror stories being told about the service of this company...
After searching the internet recently, I found that my story is not an unusual one. If you search, you will find example after example of horror stories being told about the service of this company...
Comments:
Posted by Principissa on 2007-10-23:
Let me get this straight, they sent you a digital camera instead of the GPS unit you paid for because it was out of stock. Why not just e-mail you and say that the item was out of stock. I hope you get your money back.
Posted by WhineX on 2007-10-23:
How bizarre. I've heard all kinds of stories, but never one like this. They've probably got some fine print somewhere on the website that allows for "item substitution".
Posted by nascarmom55 on 2007-10-24:
I had a very similar incident happen to me. I ordered a Timex Ironman watch for my son for Christmas. When I received the box and opened it, I found a watch VERY different from what I had ordered. When I called customer service they informed me that the Timex I had ordered was out of stock and I could wait for more to come in, of which there was no guarantee that more would, keep the watch I was sent or return the watch and get a full refund. I opted for the refund, which only took a couple days to be credited to my account. Not an overall BAD experience but frustrating when you order one thing, receive another only to be told the orginal item was out of stick and they take it upon themselves to send you something else instead of notifying you and finding out what YOU want to do.
Posted by shawnp80 on 2007-10-24:
Nascarmom, at least you ordered a watch but received a different watch. Ordering a GPS and getting a digital camera is like ordering a TV and getting a toaster instead.
Posted by rascal on 2007-11-06:
I have the same thing going on with O right now...Bought a $490 torchiere lamp from Overstock 2 weeks ago & was thrilled when I arrived home to a large box waiting for me on the porch. Thrillled that is, until I opened the box and found it wasn't what I ordered. btw I wouldn't have even opened the box if there was some indication, say a taped on packing slip, a photo on the outside of the box, that would have provided a clue to what was inside. Clearly this is where I was wrong, I coulda woulda shoulda refused delivery according to Overstock. Evidently Oversuck has psychic powers far beyond mine....they can see into unmarked boxes from Utah to PA, knowing upfront the customer shouldn't have opened them. Makes one wonder if O knew what was in the box.
Sigh, And with the comment that I should have refused delivery on an expected item in an unmarked box, the fun with Oversuck begins. Live chat is useless, it took 20 minutes for the bot to determine my name and address. The live chat replies seemed copy and paste, the responses often didn't align with the question.
me: "when will the correct item be sent?"
them: If we do not receive the original item within 30 days, we will charge your credit card for the full price of the replacement item.
me: hello? (5 minutes pass)
me: hello? so when will the correct item be sent?
(10 minutes pass)
them: "Can you please confirm your zip code?"
me: "Again, my zip is 12345, when will the correct item be sent?"
During our live chat O claimed the item purchased was no longer in stock even though it was listed in stock, still available for purchase on the site. The O bot promised a return label but it's been 5 days. Yes, I have followed up, right in line with the definition of insanity, hoping for a different result.
Oh, and I did receive a repeat email from O stating they'll charge my credit card for the replacement item that I received. Keep in mind they've already charged me for the more expensive item they did not send. If these idiots think I'm paying 2x for the wrong lamp, they've got another think coming.
My issue is far from resolved and it's been a week of back & forth customer is always wrong emails, live chat and phone banter with no resolution. Best of luck to anyone doing business with this company. You're better off to refuse delivery, do a credit card chargeback.and look for the item locally.
Sigh, And with the comment that I should have refused delivery on an expected item in an unmarked box, the fun with Oversuck begins. Live chat is useless, it took 20 minutes for the bot to determine my name and address. The live chat replies seemed copy and paste, the responses often didn't align with the question.
me: "when will the correct item be sent?"
them: If we do not receive the original item within 30 days, we will charge your credit card for the full price of the replacement item.
me: hello? (5 minutes pass)
me: hello? so when will the correct item be sent?
(10 minutes pass)
them: "Can you please confirm your zip code?"
me: "Again, my zip is 12345, when will the correct item be sent?"
During our live chat O claimed the item purchased was no longer in stock even though it was listed in stock, still available for purchase on the site. The O bot promised a return label but it's been 5 days. Yes, I have followed up, right in line with the definition of insanity, hoping for a different result.
Oh, and I did receive a repeat email from O stating they'll charge my credit card for the replacement item that I received. Keep in mind they've already charged me for the more expensive item they did not send. If these idiots think I'm paying 2x for the wrong lamp, they've got another think coming.
My issue is far from resolved and it's been a week of back & forth customer is always wrong emails, live chat and phone banter with no resolution. Best of luck to anyone doing business with this company. You're better off to refuse delivery, do a credit card chargeback.and look for the item locally.
Posted by rascal on 2007-11-06:
Whinex, According to O there is no item substitution. I asked for a similar lamp when they sent me the wrong item after claiming the original item was out of stock. 1. it wasn't, still available for sale on their site 2. they had a ton of the same style lamps to choose from.
O's reply: "unfortunately, we are only able to exchange items for the exact same size and color if the item is received damaged. We do not allow substitutions."
Doesn't seem to make any difference when they select *any* item from the shelf to stuff into the box though...
O's reply: "unfortunately, we are only able to exchange items for the exact same size and color if the item is received damaged. We do not allow substitutions."
Doesn't seem to make any difference when they select *any* item from the shelf to stuff into the box though...
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
