Lowe's Complaint - District Manager's take on Lowe's
This is for all Lowe's employees, past, present and future. Three years ago I was promoted to district manager, so I figured I would offer my thoughts concerning what I read on this site in reference to the operations of the company.
First of all, I would say that I have never been a part of a more hypocritical company than Lowe's. For a company that preaches that excellent customer service is the foundation upon which we are built, the executive management team sure doesn't take the proper measures in delivering on their promise. See theres something that people need to understand when dealing with the executives in the corporate office (and yes, I have met them all). It really is just about them. They will run the company any way they need to in order to claim their enormous bonuses and absurd stock options. They don't care about a single employee because all you are to them is an expense. They will lay off the most talented and skilled employee in the company the instant that its in their best interest. Believe me ladies and gentlemen, this is how we work.
Now I have always considered myself to be a benevolent dictator, and thats how I choose to manage the 13 stores I am responcible for. This means that my employees are people first. They have a wife and kids to go home to the same as I do. When I want something to be done, I adress my employees with respect. See folks, one of the big problems we as a company are faced with is that the members of executive management have very narrow minds when it comes to how they run the company, and believe me, they HATE to be told they are wrong. They preach an open door policy where they say suggestions are welcomed, and while that sounds great in theory, thats not how they actually think. Trust me, you're going to do things their way, or you'll soon be unemployed.
I'll share with you an example. This past year the company changed the bonus structure of the store managers and zone managers in all of the stores. Without going into great detail, the bonuses are now smaller. Now I ask...does anyone think anyone in the corporate office took a bonus reduction? Take a wild guess.
Well anyway ladies and gentlemen, thats about all I have. I thought maybe this would help open some eyes to how Lowe's as a company operates. Obviously, I can never give my real name out, but I'd be happy to help anyone that has questions or just wants to speak out. I check this site a lot, so feel free. Unlike many of them, this district manager actually wants to help employees feel better about themselves and their jobs. If I ever get high enough in the company, you better believe some changes are on the way