RedBrick Pizza Informative - Heartless Employees
OAKLAND, CALIFORNIA -- To whom it may concern:
I would like to take the time to inform you of a very disturbing incident that occurred in one of your franchises today. Today I invited my niece and her fiancé out to lunch while out shopping. We spotted your franchise on our way to my truck. We went in and I place an order for a pizza, then the clerk asked for my name, which I gladly gave her. Once my pizza was done she called my name to come pick it up from the counter. once I had the pizza in my hand before I could take a step away from the counter the cardboard box under the pizza bent in half causing the HOT pizza to fall to the floor and all over the back of my hand. To my surprise neither of the THREE clerks said anything the just looked as I screamed and yelled about how the cheese was still sticking to my hand and arm. my niece ran over to assist me getting the HOT pizza off my body to relieve the burned areas. As your clerks continue to look on. once I calmed down I asked "why did she put the pizza on that thin cardboard"? and she did not reply. My niece asked her for a manager and she said he was not in so I ask for a claim form she stated she didn't know what that was.
So, we had a seat and they prepared us another pizza without notice and called for me to get it again. my niece picked it up that time. As we were eating I noticed one of the clerks come for around the counter and bring a pizza to a couple who were waiting on a pizza, I wondered why they didn't bring us ours as well.Of course the couple was Caucasian and we are African American. This was disturbing to me but I ignored it. Before we left I asked the clerk for a number to reach the corporate office she said with a very nasty attitude that she didn't have one but she called her manager and he said LEAVE YOUR NUMBER. I hesitated for a minute and stated that she did not have the right to have a attitude that I should be the one upset because I was the one burned. She repeated JUST LEAVE YOUR NUMBER.
I asked the young lady her name after I wrote my name and number and she snatched the paper and pen from my hand, but instead of a name she told me to leave the premise Or she would call security I invited her to do that so that I could make a report. I waited outside and as we were discussing the event to older black females informed me that I should not have eaten there because they are racist people. WOW, in this day and age. But I'm not surprised.
I hope this will get resolved as I nurse my BLISTERS on my hands I hope your employees are better trained to handle a accident in the future.