Alitalia Airlines Complaint - Uncaring and Insensitive Customer Service
I was asked by an 86-year-old neighbor who speaks very limited English to help purchase two tickets online so he could visit ailing relatives. He is retired and poor, and we tried to save money by switching dates around. When we bought the tickets, we found we had changed a 2-week trip to 1-week. I tried calling customer service twice, and their corporate office in NYC once, but they wouldn't waive the $440 change fees or let me speak to a supervisor. I'm unemployed, and I had to pay the fee myself.
They were rude, uncaring and insensitive, and I recommend people avoid flying on an airline that treats its customers this way.