Cox Communications Inc Complaint - ZPDI false charges on my Cox telephone bill
PHOENX, ARIZONA -- My Oct./2007 Cox Communications/Telephone bill listed ZPDI toll charges. $50+ dollars total. The number I was supposed to have called was a LOCAL number for me. I called ZPDI (Google them for many ripoff reports) and they told me they had NO record of my number or the called number.
I then called Cox and they said there was nothing they could do as the charges came from ZPDI and I should contact them. I called ZPDI again and they said it was a problem with Cox and not them. I called Cox again and told them since I spent $160 a month with them (ISP, TV, Telephone) they should reverse the ZPDI charges. They refused to do so and told me I needed to contact ZPDI to straighten it out and HAD to pay the full amount of my bill. I asked to speak to a supervisor and got nowhere. I then asked to speak to the supervisor of the supervisor and told him I was a good customer and Cox should reverse the charges. This last person said they would issue a "form" to ZPDI and ask about the charges. I asked why Cox didn't just do that in the first place and save me hours of aggravation, he didn't answer me.
He said Cox would not reverse the ZPDI charges but since my bill wasn't due for three weeks the problem should be corrected before I paid.
I called Cox two days before my bill was due and they said they had received word that there was some kind of computer glitch and hundreds of people receive false ZPDI charges so I would receive a reversal of the $50+ false telephone toll charges. I assumed the matter was closed so paid my normal amount of $160. Several days later I receive a call from Cox telling me I was late and to immediately pay the balance. I asked what happened to the ZPDI charges and they said it might take a couple of months for a credit to show up on my bill. If I didn't pay the false charges then my telephone service would be cutoff.
I paid so now we will see if the credit shows up in the next two months.
Cox says, They are "Your friend in the digital age." What a joke!!!
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