Family Inns of America - New Orleans, LA Complaint - Disgusted in my hometown
NEW ORLEANS, LOUISIANA -- I recently stayed at the Family Inns of America in New Orleans, LA., my hometown. I was there to see my grandmother who'd recently had a stroke. I must say that I was thoroughly disgusted with this "hotel", if you can call it that. I first had to have the key made to my room at least 6 times, which never worked, so I ended up changing rooms. Then we were moved to another room, which smelled moldy. The carpet had a dampness to it, so needless to say, I never took my shoes off. I'd bought some food to take with my on the road the next day, since I was only there overnight. I had the food securely wrapped in plastic and Styrofoam sitting on a nearby table. Well about 5 am I heard rustling, I figured it could be the air conditioning since the unit was old. Well I was WRONG!!!! Oh so WRONG!!! Well when I woke up the next morning to get my things ready to leave, I discovered a mouse/rat decided I wouldn't be taking my food on the road, because they were going to have a late night snack. I was absolutely livid!!!!
When I went to check out, I brought the remnants of my food to the desk and asked to speak with the manager, whose name is John Walker. Well, he was the rudest greasy man I'd ever met in my life. He abruptly told me, they don't give refunds once you've stayed in the room, and that I should have reported the mice/rats eating my food when it happened. HELLLLOOOO!!! I was asleep you idiot. Well, I eventually called the police, and that was just a big waste of time. So, this is what I would like to happen:
I would like a total refund for the room - $58.83
I would like a total refund for the food - $39.76
And last but not least, I would like this rat infested, nasty, dive you call a hotel, SHUT DOWN!!!