Evercom Informative - Consumer ripoff - Account balance
ST PAUL, MINNESOTA -- I am one of those people who have a loved one that makes bad choices and sometimes these choices land her in jail. Sometime back I had to speak to a rep from Evercom to open an account so my daughter could call me. I was told that I could put my money in an account and it could stay there until a time it was needed. I called in Feb of this year to check on my balance and was told it was 42 dollars. Nothing was said about any policy changes but when my daughter needed to call me this month(Oct.) she got cut off . When I called to find out why I was told there had been a policy change and if the account had not had any action in 180 days the money disappeared. Can this be real? the money just disappeared. Where does it go? Into whose account does it go. Can this business practice be legal? How does it happen that a company gets more than 90% of the contracts for correctional institutions and gets away with this if not illegal it is unethical business practice? Can you imagine putting up with this from any one else? I was told that this was the same as a prepaid phone card. If that is true and I don't have any experience to draw from, at least this information is given to you up front.
If a phone company did this at least we would have another phone company to take our business to. Anybody have any suggestions for me as to how else I can make sure my daughter can call me if she gets in jail again? Also if anybody is thinking of class action I want in. Also, to the customer service employee who said he messes with people who he thinks are rude, what do you call your behavior?