Bill Me Later Complaint - Bill Me Later AKA Screw Me Later
I made the mistake of using Bill Me Later on an online purchase. The merchant shipped me the wrong item and I had to return it. The merchant promised through emails full refund, but when the credit was issued, only 80% was credited, because they were charging me a 20% restocking fee. I tried to resolve the issue with the merchant, but I kept getting the typical runaround.
Usually, when I pay with a regular credit card, I can dispute the charge and the credit card company helps me to resolve the issue.
So, I contacted Bill Me Later Customer Disservice, because they can't call themselves Customer Service, to help me with this issue. I sent my dispute in writing to comply with the terms of their billing dispute "policy". I enclosed a copy of my email where the merchant promised full refund.
Bill Me Later Customer Disservice responded that the merchant had already issued a credit and that if I was expecting any additional credit to contact the merchant directly.
Can you call that customer service? They totally ignored my evidence and refused to help me with the merchant.
I feel, I have been robbed, because on my $300 purchase, it cost me $50 to return the item to the merchant and a $60 restocking fee, for a total cost of $110 and nothing to show for it.
Bill Me Later is an accomplice to the robbery, but helping internet merchants commit this type of abuse.
Bill Me Later should change their name to SCREW ME LATER.