Tiger Direct / OnRebate Informative - Consumer sues Tiger Direct / OnRebate over no rebate.
A Texas consumer has filed a class-action lawsuit against Port Washington-based computer products seller Systemax Inc. and two subsidiaries alleging they schemed to dupe customers out of advertised rebates.
Systemax called the suit "completely frivolous and without merit."
"All consumers who properly complete the rebate application and submit the required paperwork have their rebates paid, period," said Larry Reinhold, chief financial officer of Systemax.
The suit, filed Oct. 18 in federal district court in Brooklyn, accuses Systemax and its TigerDirect and OnRebate subsidiaries of conspiring to delay or deny rebates after customers applied for them.
The companies "routinely failed to comply with their own deadlines" of processing rebates within a promised eight to 12 weeks, the suit alleges, a practice that it claims allowed Systemax to "enjoy undeserved profits in the form of interest and un-cashed rebate checks."
The suit was filed by Kevin Vukson, a Texas resident who in November bought a 400MHz computer from TigerDirect.com with an advertised $40 rebate. According to his lawsuit: Vukson promptly mailed in all the rebate materials and, after two months, had not heard from OnRebate. He sent an e-mail Jan. 24 inquiring about the rebate. In a Feb. 28 response, OnRebate said it had not received all the necessary materials to process his form. In March, the company refused to send the rebate, saying Vukson had missed the cutoff date, according to the suit, which lists several other alleged instances of consumers being denied rebates.
Reinhold declined to comment specifically on Vukson's claims.
The suit takes issue with the company's promotional claims touting services that "streamline the rebate process, increasing customer satisfaction."
Reinhold said, "The overwhelming majority of consumers who apply for rebates have them processed accordingly and in due course and are happy with the process."
Vukson was traveling this week and could not be reached. His lawyers didn't respond to calls seeking comment.
(Sorry Stew but to much to re-type, C&P as is)