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Sleep Better Store Informative - Air Mattress Stores Are Not All Alike!

Review by steeltrain1 on 2007-10-25
STAFFORD, TEXAS -- The above referenced online store ripped us off for over a thousand dollars for a non-functioning "air mattress". The store claims to have a better - but cheaper - product than Select Comfort, also known as the "Lindsey Wagner" mattress as she is their TV spokesperson. Not true. We purchase our queen, pillow topped, series 5,000 bed from them for $1,150 in September, the bed didn't hold air AT ALL. We tried FIVE times to return it and finally they agreed to swap it out and sent another one, two weeks later (in the meantime we slept on the floor). The second one did not work either, this time, the settings don't change and the mattress remains uncomfortable - period. When we wrote to them asking for a refund on the "money back guarantee" we were told, NO - your time has run out and perhaps you can sell it on Ebay, it's no longer our problem and they hung up.

This company needs to hear from the consuming public that these types of business practice will not be tolerated - EVER or risk being put out of business.
Company Response on 08/31/2009:
Our bed is the 5 series model. We have a 30 day sleep trial so you can see in that time if the bed is right for you. We even have free return shipping during the sleep trial because we have such great customer feedback and confidence in our product that we wanted a Sleep Better Store purchase to be totally risk free. We have customer service 7 days a week and if there is ever any part needed it is shipped within 24 business hours. We are fortunate to have a great product that our customer's find that they really do sleep better in a Sleep Better Store bed.
Company Response on 09/07/2009:
Our bed is the 5 series model. We have a 30 day sleep trial so you can see in that time if the bed is right for you. We even have free return shipping during the sleep trial because we have such great customer feedback and confidence in our product that we wanted a Sleep Better Store purchase to be totally risk free. We have customer service 7 days a week and if there is ever any part needed (our air chambers are made of the same 25 guage vulcanized rubber) it is shipped within 24 business hours. We are fortunate to have a great product that our customer's find that they really do sleep better in a Sleep Better Store bed.
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