Chase Manhattan Bank Complaint - Pathetic in every way
WASHINGTON -- Chase Card is brutally pathetic. Easy statement to make and here is the proof.
In February 2006, I found out that my Visa card had been used and currently had a balance on it. I called Chase Card services on February 15th to find out what was going on. I found out that my ex-wife had gotten into my account. I asked how that was possible, because in July of 2001 I removed her from my account. Chase Rep responded that she was still on the account. The Chase Rep also stated that since I was the primary on this Visa account that an authorized user could not make changes to the account or order credit cards without my consent. I again removed my ex-wife from my account. I closed the account and opened another one.
I got to deal with Chase Fraud, Investigative and Card Services from that point forward.
Starting in June of 2006 I started receiving collection calls. One caller told me that the account was still being investigated for fraud and then asked me for payment. I asked this caller if the matter is being investigated why would they be asking for money? I would get called up to 5 times a day and on weekends.
I received an e-mail from my ex-wife in July asking me why I closed the account and reopened a new one. In her email she stated that Chase told her these details. So in review Chase gave out my personal credit information to someone not even on my account.
Chase after their investigation concluded it was a civil matter between me and my ex-wife. I told them no it is a matter of Chase violating my rights as a Visa Card holder and also a violation of consumer protection laws.
I have asked Chase in writing for copies of my account records, policies and procedures for authorization use and many other details regarding my account and they have responded that the information is privileged.
Chase has reported my as a collection now. They have reported me as living in a City I have never lived in due to the fact that they sent credit cards to my ex-wife.
Chase lied to me directly. Chase is now withholding information simply because they know they violated laws and protections. Chase card services is incompetent. The one rep I dealt with in their corporate office is unworthy of any title. In fact, I would not hire this person to operate a pooper scooper.
Here is the hardest fact to realize for me. Chase Card services knows that they screwed up and they know that they are not going to get paid. Since they are not going to get paid and they know it, why do they penalize an innocent party. It would make more sense to seek payment or assist in efforts that would lead to payment, but instead they are more focused on not receiving payment and creating emotional distress.
I would not use Chase card services for all the reasons stated above, because this company is not interested in servicing the customer. They have a different agenda.