Nikon, USA Complaint - My camera is a LEMON!!
I never thought I would want to vent like this, but I also never thought I would have a problem like this, either!!
In January of 2003, I bought a Nikon Coolpix 2500 Digital Camera. I used it approximately 2 times a month until close to the end of April, when it wouldn't work any longer. I took it back to the store, where it was sent in for repairs, which took approximately 5 weeks. So now it's the end of May, and my camera is back with me. I didn't need to use it until a couple days ago. And when I went to use it, as soon as I turn it on, the display freezes. I can't pull up a menu, I can't do anything. If I go into the picture mode, to take pictures, the dang thing freezes on start up on the Coolpix logo. If I go into review mode, I see the last picture I took, and that's it. I can't review any pictures. So I try to shut it off. And guess what?? It won't shut off, either!! The only way to get the camera to shut off is to take the battery out of the camera.
I contacted Nikon Customer service who sent me an email stating:
I apologize for your inconvenience. Did you send your camera to Nikon for repair? If not here is our service information.
Title: How do I get my Nikon product repaired?
I hope this helps you out.
Have a great day!
Now how useless is that?? I stated in my original letter the same thing as I typed up at the top. That I had sent it in for repair and they had my camera for 5 weeks and I had just got it back!! How clueless are these people?? I actually asked what their return policies were for a LEMON.. and he completely IGNORED my question on that, too!!
I have resent my original email and the CSR's comment back to Nikon for clarification.. I just want a camera that works. Why is that SO difficult???