Sofa Express Complaint - Should be out of business
ELYRIA, OHIO -- Absolutely the worst company service i have ever seen. I bought four chairs. The two we sit in are terrible one is a recliner, at two months old it appeared to be older than furniture that we have had for ten years from Norwalk furniture. the other is an oversized chair with ottoman, the cushion have been replaced, only to flatten out again within three weeks. the recliner is material over bare wood in a couple of places... buyer beware... you would be better off getting furniture from big lots or some discount furniture store. I spoke with these with repair several times, due to my health at the time and not being able to handle any stress, my sister took over trying to handle the problem with this furniture. they told her they could no longer talk to anyone but me. Knowing that I can not deal with telling the story over and over again, and trying to get results i have given up. the chairs were 2200 dollars. For this kind of money I would think that i should expect quality. I received junk, and upon paying for them they will go to the curb!
I will shop at Norwalk furniture for now on, or anywhere other than SOFA EXPRESS!