Sprint Nextel Informative - Customer Service
I have had problems with their ridiculous foreign customer service just like others have. I have been given wrong information numerous times. My phone calls have been transferred, re-transferred, and then disconnected.
I sent an e-mail to the CEO of Sprint/Nextel, email@example.com. Much to my surprise, i received a response from the executive offices. I was asked to call 1-866-398-4606. I was also given an e-mail address, firstname.lastname@example.org.
I contacted the executive office and they cleared up all of the problems, truly apologized, gave me a $250.00 immediate service credit, and kept me as a customer on a one year contract extension.
Contact the executive office directly and your problems/complaints can be resolved to your satisfaction.