Tustin Pontiac Complaint - Terrible Service - Dealership

Review by captgnarley on 2007-10-26
92620, CALIFORNIA -- Don't purchase from Tustin Pontiac. Their service department is completely incompetent and will lie to avoid doing warranty work. Furthermore, the owners do not care if their customers are not satisfied, and will tell that to you on lengthy messages. My entire experience was appalling.

I recommend that no one buys from Tustin Pontiac unless you're into huge amounts of frustration and b.s.
Comments:6 Replies - Latest reply on 2007-10-28
Posted by Aerocave on 2007-10-26:
They will lie to you so they do not have to do warranty work? The dealership is reimbursed by GM for warranty work. This makes no sense...Could it be that you want something to be covered that is a wear and tear item--and are upset because they will not cover it?
Posted by captgnarley on 2007-10-26:
The car had 900 miles on it when i brought it in for numerous items, some of which I had before I drove it off the lot. They tried to tell me that some car were just built like this and others were not. Even under extreme wear and tear the car shouldn't be breaking down on the frwy after 900 miles. This dealership is run by crooked people.
Posted by Anonymous on 2007-10-27:
"The car had 900 miles on it when i brought it in for numerous items, some of which I had before I drove it off the lot." ---- If it had problems before you drove it off of the lot, why did you buy it? Surely you test drove it before you signed the contract . . . right?
Posted by captgnarley on 2007-10-27:
It was ordered. I trusted that the factory warranty would take care of any problems, and it did. I was just forced to take it to another dealer which expeditiously fixed my problems. Tustin Pontiac is a second-rate dealership that's acting like a toddler throwing a fit because I was honest in a survey I turned in to Pontiac Corp. I'm already in the process of getting this car turned in as a "lemon".
Posted by Anonymous on 2007-10-27:
If the car was ordered why did it have 900 miles on it? You said that the car had problems before you drove it off of the lot. Again I have to say that if this is the case then you should have never taken it off of the lot. Regardless of trusting that a warranty would resolve the problems, or if another dealership fixed the car, no responsible consumer would take a defective car. It does not make smart business sense. A responsible consumer would do one of a few different things: 1) You would demand to have it repaired before you took posession of the car or signed a contract; 2) you would ask for a different car; or 3) go to a different dealership. You saw the red flags and ignored them.
Posted by captgnarley on 2007-10-28:
The car had 7 miles on it when i purchased it. Contract was signed. I had issues when I got it home that night. It broke down at 900 miles. The car being a piece of junk and my lack of consumer responsibility is not the point. Tustin Pontiac claimed they had excellent customer service, but as soon as the ink was dry on the contract, they offered no support. I'm just trying to warn people to stay away from Tustin Pontiac.

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