Sprint PCS Complaint - The Worst Customer Service In The World!
OHIO -- I have been a Sprint PCS Customer for over 5years. As awful as the service is, I can leave because some of my friends are on Sprint.
My main phone line with them is a business phone. I got a 2nd phone on my line for my brother to use. $39.99 per month, 200 anytime minutes NO CONTRACT When I got the phone, I noticed the phone was roaming and had 200 minutes of roaming. I called Sprint PCS and was told that it was an ERROR on their part and that the problem would be fixed. They advised me that as soon as I receive the bill, I should call in and the charges would be refunded. I have been calling at least 5 different times.
Each time, I am put on hold for over 1hr. They keep telling me that a request will be sent in to a different department and those charges will be refunded. Yet, even though I am not using the phone, I am showing more roaming charges, EVEN THOUGH THE PHONE LINE HAS BEEN SET TO NO ROAMING FROM DAY ONE! I called again several times and I am told the same thing. To date, the charges have still NOT been refunded. I have over $500 worth of roaming charges on a phone that was set for $39.99 per month.
That is just ridiculous to be given a phone that is roaming in the same address that I live and have another line that is NOT roaming. It makes no sense to pay over $700 for a phone that was used for barely 1 and 1/2 half months. I have asked Sprint to fix the roaming charges to no avail. The experience getting this issue resolved has been frustrating and horrible. I have spoken to several agents and supervisors who have been NO help.
Most recently, I spoke to Charles, Agent # CAAV208. I also called the corporate office. I am sick of trying to solve this problem. The phone given to me was faulty, had the wrong coverage and was roaming the whole time. Yet, Sprint PCS expects me to pay for the error. I am at my wits' end as to how to get this resolved.