Ashley Furniture Complaint - Broken Sofa And Duracrap
TEMECULA, CALIFORNIA -- My husband and I purchased a Durapella sofa for our family room and we weren't too pleased with the comfort of it, because we thought it would be better suited for a living room. It looked nice, but was just not very comfortable. So we put it in the living room and purchased another set(sofa and loveseat), also in the Durapella and this time we got reclining sofas. What hunks of junk. First of all, Ashley delivered the wrong sofas and tried to tell me this is what I bought. After arguing and waiting another month, they finally delivered the right ones. It has only been 2 years and the recliner on the loveseat has completely broke on the back. The wood is recycled pallets and completely fell apart and is splintering. When you recline the sofa, the back falls to the floor. Ashley told me to look in the yellow pages for a sofa repairman.
I am so disappointed with the Durapella because I was told my many salesman that it would hold up with the kids better than leather! BS! It is crap and the minute you clean it, the fibers come out and it looks like dirty sheet fabric. These are the worst couches I have ever owned and by far the worst warranty I have ever heard of. When i called them they asked if I purchased an extended warranty and I told them I was never even offered one on the frame. Most frame are built to last at least 5 years. What a hunk of junk.
DO NOT BUY ASHLEY FURNITURE. I almost bought a few bedroom sets about 6 months ago, I am so glad I didn't. I will never recommend Ashleys to anyone.