Hilton Hotels Complaint - They are not clean and they don't care
JACKSONVILLE, FLORIDA -- I have never been to a hotel with worse service than this hotel stay. It's unfortunate that I am stuck here for another week and I see no resolution from this management staff. I have complained about sanitary condition of this hotel and the maid a number of times to no avail. The maid does not clean adequately. She has yet to clean in a consistent manner in the last 8 days. One day she does not clean the cups/mugs left on the counter; one day she leaves a used napkin on the night stand; she has left the vanity tray and the bath tub with someone else's hair for the first two days; today she did not replace the body lotion in the bathroom but replaced everything else. One day I decided to check my sheets and found hair (not mine) and dried blood stain on my sheets...I hope to God on my 5th day it was mine. They forgot to turn off the music blasting from the outdoor speaker (facing the pool) for the last week and last night I finally complained at 4:30am to see if they could possibly turn it down or off and they did...I could have been resting all these nights...
The manager I spoke to looked at me like I'm the crazy one and obviously didn't care. Tonight James at front desk gave me an attitude saying that there's no free shuttle even though our group has been using it the last week. He did not want to schedule it for my ride tomorrow... I saw a dead ant and fruitfly on the bread in the breakfast buffet. My coffee pot was left dirty yesterday and she did not replace the mug I used to bring my own coffee downstairs again. Believe me, I do not want to steal your coffee mug. The maid does not even wipe down my counters and desks and I see food crumbs still there from three days ago. The carpet has food crumbs and pieces of trash still there and had someone else's hair tie for two days, another obvious sign she did not vacuum.
There's many more complaints but no one cares around here. I am enormously grossed at this operation and wish I never stayed here.