LA Fitness Informative - Body of Change - Very Deceptive Business Practices
BELLEVUE, WASHINGTON -- I signed up for the free training assessment that every club offers through their Body of Change program in August 2007. I talked to the trainer, Michelle, and she told me it was a six month training, twice a week. I didn't sign up but she called me a couple days later to see what I thought. We talked and her manager (Jeremy?) was talking to her in the background. She said it would be $360, and I said that was too expensive. She then talked to her manager in the background and he said he would throw in 17 free sessions that I could use in the next six months. Hence, that would be 6 months x 8 times per month plus 17 more sessions, and it would be $160 to sign up and $200 more in two weeks, for a total of $360. So I agreed and the training started the next week. I asked at the first session if there was something to sign and she said no, it was taken care of, so I never saw a contract, never signed a contract, and the $360 was charged, which is what we agreed to.
However, then I got a $211 charge in September, and another $211 charge in October. I tried to call a phone number from the website which told me nothing, I went to the club which referred me to the trainer, and the trainer told me she would email them and they would contact me because that's the only way she knew how to reach them. She had no phone number for them. When they finally called, they informed me that it was $200/mo in addition to what we agreed on, and didn't I know that? NO, I didn't. I had them fax me the "contract" I never saw, and that's what it said, plus you had 3 days to cancel, although there's NO signature from me because it was never discussed and I never signed anything. I would NOT EVER agree to $200/mo and they knew that in our initial discussions. I told them I want to cancel immediately and they told me to send a registered letter stating this, which I did. When I called the next week to check on it,(888-889-0984) they said I would have to pay half the remaining charges for the months not being used, namely another $300 according to the contract, and I would still have 6 months to use my 17 free sessions. WHAT CONTRACT??? I didn't sign anything. I had a grand total of 12 trainings and it's cost me $760 so far, and they want me to pay $300 more?
NO!! This is a bait and switch FRAUD!