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All-Star Nissan of Devon, PA Informative - Bait and Switch - Nissan Rogue

Review by libertylady on 2007-10-27
DEVON, PENNSYLVANIA -- I went to All-Star Nissan in Devon, PA to buy a new Rogue. They supposedly found a car 90 miles away and I gave them a deposit and waited almost TWO weeks for them to tell me they couldn't secure the vehicle. They were aware that I was selling mine to a private buyer and would be without a car.They kept me off the market for those two weeks and then asked me if I would accept another color combination. I said no. This was all told to me at the last minute the day I was to give my car to a private buyer. I called Mike Sloane twice, the owner of the agency, and he never called me back. He was there during the buying process and negotiations but once the deposit was given I never heard from him again. The other salesman involved told me I didn't have anything to worry about throughout this time period.

Well, I had a lot to worry about....I sold my car and I was furious that they kept me in the dark and tried to switch me to another vehicle at the last minute. Stay away from this agency.
Comments:5 Replies - Latest reply on 2007-11-13
Posted by Jop on 2007-10-27:
Seems typical of car dealers now days. A plain, honest car sale deal wouldn't be any fun to them I guess.
Posted by stibird on 2007-11-12:
When I was in for service I was shown a Nissan Rogue while waiting for my car to be finished, you must have not known the Rogue was a new release and probably hard to get. I don't believe they would ever try to pull bait and switch on anyone. This dealership has gone above an beyond for me, and you must just have a bad buying experience at another dealership and took it out on them.
Posted by libertylady on 2007-11-13:
stibird
Your experience was not mine. Thank you for your opionion but if you think I was naive not to know the Rogue was hard to get you are wrong and how interesting that I called Fred Beans Nissan in Doylestown and within 5 days had the color and car I wanted and was treated respectfully throughout the process. By the way....my father was a car dealer!!! My opinion about All-Star Nissan stands.
Posted by jktshff1 on 2007-11-13:
libertylady, thanks for coming back and posting your results (VH)
Posted by stibird on 2007-11-13:
I feel they do a great job. Obviously they have to go out and find u a vehicle at another dealership who is willing to give it to them. Sounds like u feel all car dealership are out to get you and on top of that u had a difficult situation with being out of a car. Maybe you should have just got your deposit back instead of waiting 2 weeks and just gone to fred beans.

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