OSCEOLA, INDIANA -- I had a break in to my home on Sept 9, 2007 and it is now October 27 2007 and we have barely gotten anything done with this claim. I have filled out all paperwork interviewed with the investigator and jumped through all hoops and the only answer I got from my claim adjuster was they are still investigating even though the investigator told me his report is in. She also told me she cannot tell me anything else at this time and when I asked how long this could go on she said as long as they need, so forever! My son had his whole room cleaned out of over 10,000 in video game items and it is going on 2 months and these people are the rudest I have ever meant. Never sympathetic and literally told me not to contact her she would contact me when done. I mean what kind of co that you are a customer for says don't call me. I hate travelers and will be done with them once this is over. We feel victimized all over again.
I barely get called back and even called her supervisor and didn't get a call back for that one either. Horrible, stay away!