Best Buy Complaint - BestBuy.com Credit Card Abuse
AUBURN HILLS, MICHIGAN -- I was told when I went to cancel an online order at a local Best Buy store that I couldn't cancel the order at that time and that I should simply wait for 8 days and the order would be canceled automatically. I then discovered that my credit card had been charged and that I needed to call the 1.888 number to cancel the order. (Seems as if Best Buy had decided to use my money for several weeks!) When I did call and cancel the order I was told that the store personnel made a mistake but that Best Buy.com customer service had nothing to do with the problem, the bad information wasn't their fault, and that I would have to go to the store to complain and make my dissatisfaction heard. This reminds me of the 90's when online company's treated themselves as separate and distinct from their brick-and-mortar counterparts. That was 10 years ago and when I order something from Best Buy, and call Best Buy customer service, I should be able to resolve ANY problem I have.
Why should I have to spend more of my time and money (i.e.; time and gas) to help Best Buy improve their customer service experience? I don't receive anything (NOTHING!) for my time or my trouble. Doesn't Best Buy want to know about such problems so they can act upon them? Of course if Best Buy doesn't care about their customers then the answers is "No". I will NOT do Best Buy's job for them. Instead I will take my business elsewhere. I suggest everyone else do the same.