Western Union Complaint - Horrible Customer Service
I attempted a Western Union Quick Collect Payment using my debit card in the amount of $1418.79. The funds were immediately deducted from my account immediately, and I was able to see this by viewing my bank account online. My bank posts transactions made against my debit card immediately. For reasons untold to me by the customer service representative, and her manager, the Quick Collect payment was not processed. I asked Western Union to release the funds so I may make my payment another way. They agreed and I got off the phone. 24 hours later I call my bank and they say that Western Union still has a hold on the funds, and they have received no notification from Western Union that they will not collect on the funds. I called Western Union back, and they say they sent my bank a fax saying they will not collect on the funds. I respond that my bank has received no notification from Western Union, and could the fax be resent. I was told no, it's against Western Union policy to resend the fax. This is ridiculous. It's a FAX. It takes two minutes to send.
I asked to speak to a manager, and was told by the manager that they would not resend the fax to my bank. I then asked to speak to a supervisor, and was told yet again that they will not resend the fax. I have been with my bank for 11 years, and I have never had an issue with them. This is my first time using Western Union, and I will never do so again. At this time, Western Union still has a hold on my funds. I know that after 5 days, if not collected, my bank will automatically release the hold on my funds.
However, that defeats the purpose of me wanting to make the payment immediately, thus the reason for me using Western Union in the first place. I don't suggest that anyone utilize Western Union if they can help it. If there is a problem you will not get assistance.