Waysafe Complaint - Fraud Department - Billing my account

Review by waysafe on 2007-10-27
From January - March Vonage billed my credit card for misc. amounts totaling over $240.00.

This is a hug problem because I don’t have nor have I ever had a Vonage account or service.

As of January this year I have been reporting the issue to Vonage. I had to cancel my card + fees. Vonage has yet to reimburse me for billing me.

I have made over 10 phone calls customer # and fallowed up the calls. Vonage has to date refused to reply? Your error has become my headache.

My question is - is this the address to serve your cmpany Voange. You are forcing me to file a small claims suit.

Anja
Comments:4 Replies - Latest reply on 2007-10-28
Posted by Anonymous on 2007-10-28:
Have you tried sending a certified letter of dispute? You can also send a request to their executive board at this address: http://www.vonage.com/corporate/corp_contact.php

Also, your CC company should have opened up a dispute claim when you disputed the charges back in January.
Posted by spiderman2 on 2007-10-28:
Did you dispute the charges with your cc company? They should have taken them off and then Vonage wouldn't owe you a reimbursement.
Posted by killerklown on 2007-10-28:
So wait...you're complaining about yourself here?
Posted by Anonymous on 2007-10-28:
I knew it wouldn't take long for someone to come along and post a snide comment about the OP's obvious error.

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