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Cherry Hill Dodge Complaint - How much do they think they could get away with

Review by EEllner on 2007-10-28
CHERRY HILL, NEW JERSEY -- The Background:
I brought my Dodge Durango 2000, to the Dodge Dealership of Cherry Hill NJ to check to see why the car started running so heavy. I figured before winter I should have it looked at, breaks, transmission and of course fix the problem which didn’t sound too bad (I thought it may be spark plugs , or the air filter...) I live 200 Ml. Away but I was visiting a friend for the weekend and this way I wouldn’t have to make special arrangement to be picked up. I scheduled an appointment. Mind you when I called I spoke to a girl who couldn’t give me any information what so ever so I just went ahead and scheduled. They close at 4:30pm on Sat and are closed Sun. I dropped off the car at about 11am and was very clear that whatever it might need must be done today because I don’t live in the area. At 2:30pm I didn’t hear back from them so a little worried I called them. They said they were checking it right now. I got a call back 10 minutes later and they said they can see the car is very well maintained and it just needs some basic flushing and cleaning, sparks and differentials and it will cost $900.
I was in shock. I hadn’t expected it to cost more than $300-400, no parts are being replaced (no even break pads), I asked if any of the things he mentioned could wait and be done at a later date but he didn’t advise it. Stressed out I asked if I would be able to pay in 2 payments and he said sure, not a problem. Split up into 2 months I could handle it and told him to go ahead with the work but made sure it would be done today. By 4:00pm I didn’t hear from the Dodge dealer so I headed over with my friend. We got there at 4:30. They were still working on the car and told me to come back in half an hour. I made sure someone will be there and I was reassured. We went to Starbucks around the corner and when I came back at 5:00pm my car was waiting.
The Crisis:
There was no one from the service department to be found. Only The car salesmen and managers and a silly whiney babygirl cashier that probably has that job because her uncle is the manager. Apparently They don’t except 2 payments and “if I don’t Pay In Full I can not take my car.” If someone told me that, they don’t know why, but it can’t be done. I asked for a manager, so this childish girl walks over to the ‘podium’ of the sales managers where 3-4 people are sitting and she wines to them that this lady is yelling at her and she didn’t do anything... NO MANAGER WOULD EVEN WALK OVER TO TALK TO ME. They sent this child back to tell me once again that “if I won’t pay in full I can’t take my car.” At this point I was furious and I Did start yelling. I walked over to the ‘Caesars’ at the podium and demanded an explanation. They all looked at me from up there like something was wrong WITH ME! I asked for at least someone to walk outside and show me what work was done but they said no one was there that can help, they are not from service. They sent a teenager who worked there(in the service dept.) as a bulldog to watch as I started the car so I won’t take off without paying. He wouldn’t even help me open the hood of the car and than HE started yelling at me for having an ‘attitude’ with him!

Never in my life did I pay $900 to flush fluids in my car and to feel so humiliated for that pleasure! I still am considering disputing the charge on my credit card. I don’t believe they actually did the work they claim they did. The parts cost $218. The labor: $631 (about 200%) for 2 hours of work!
Comments:4 Replies - Latest reply on 2007-10-28
Posted by MRM on 2007-10-28:
EEllner, no disrespect to you, but you can do simple car maintenance yourself and not let somebody else do the maintenance for you. Repair shops charge high fees for doing a simple job such as changing fluids and oil. Go to www.youtube.com and watch instructional videos on doing your own car maintainence. As Ive said in my other posts, DIY maintenance are PRICELESS!
Posted by Jop on 2007-10-28:
MRM You dont know what you are saying. When you are my age, you are at the mercy of these crooks and they are every where. Having been a fair shede tree mech I rarely get ripped off but they try every time I have my oil changed. You wouldn't believe some of the things they try to sell me. My daughter, a widow has the same problem. Wish I was still able to maintain my autos.
Posted by MRM on 2007-10-28:
Jop, you are absolutely correct that if a person is elderly or disabled, you have to depend on a mechanic. But in this case, I believe that the OP is still young to be able to do a simple car maintenance.
Posted by Anonymous on 2007-10-28:
EElner, undoubtedly you were taken advantage of. I'm sure that being out of town only made it worse. In the future, trust your instincts - if you think you're being taken advantage of, you probably are.
Did you ever get a copy of the work order that was done to see why it cost $900? On the work order it should state their per hour fee as well. As far as I know, this is mandatory.

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