Discount Moving and Storage Complaint - Horrible Moving Company

Review by Anonymous on 2003-06-17
hired Discount Moving and Storage out of Columbia Maryland for a move from a 1bdrm apartment to another apartment about 5 miles away. The following is how the day went:

Crew was 3 hours late and arrived disgruntled about having been called into work that day. The job was quoted at 3 hours (standard for a 1 bdrm apartment) - so the 2 man crew got started. They proceeded to take 4 hours just LOADING up the truck and managed to bang every wall in the process. They got lost on the 5 mile drive to the new place. Once they found the new place, one member of the crew went for a nap in the freight elevator while my friend and I unloaded the boxes in the truck ourselves. The sleeping crew member then decided it was ok to hurl boxes marked "fragile" off of a dolly and into my apartment. I watched them break my dresser and fold my brand new king size mattress in half. They refused to move anything farther than the family room. The job took 6 hours and I did the heavy moving myself.

I filed a complaint and quoted the following items:

12 Broken Glasses
6 Broken wine glasses
2 broken candle holders
1 broken dresser
1 scratched desk
1 broken entertainment unit
Brand New Mattress - folded so the frame is now bent (and therefore the mattress is done) and 4 large holes in the bottom
Crew sleeping on the job so it took twice as long as need be

The owner of the company proceeded to send me $116.00 for damages and will not talk to me, my lawyer, or my father.

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