Jacobs Motors in Rapid City, SD Informative - Fraud - Failure to Respond
RAPID CITY, SOUTH DAKOTA -- Last Spring I took my Nissan Maxima into Jacobs Motors for a regular check, and was told I needed new brakes. They said I was down to the metal on the rear brakes and the front brakes were at 70%. I had had new front brakes on the front the year before in Billings so was not surprised by the finding, except I thought the new brakes should not have worn that much in a year of highway driving. I authorized installation and paid the bill.
A month later I moved to Pagosa Springs, CO, and needed new tires so I went to Durango where they told me I needed new brakes. I couldn't believe it so I took it to the Nissan dealer in Durango and they confirmed I needed new brakes on the rear and was down to 70% on the front. I complained and they told me to talk to the dealership in SD. I wrote an e-mail to Nissan and then copied the e-mail to both Jacobs and the Durango dealership.
I had the brake job done, and was told whoever did the brake job on the rear brakes, took off the clips to hide the fact the brakes were not replaced (cut down on the noise of metal on metal). They said it was a very dangerous situation, and they saved the brakes to show anyone who might want to see them.
I never hear back from the dealership or from Nissan.
Jacobs lied about fixing my brakes, defrauded me by taking my money under false pretense, and put my wife and I at risk of an accident. I will never own another Nissan.