Foot Locker Complaint - Disappointed - Exchange Service
My Wife bought me some Jordan shoes and shorts for my birthday. Not knowing the style of shoes or shorts that I wanted I went to Foot locker located in the Ingram mall in San Antonio, TX. The cashier indicated that they have just implemented a new exchange policy that they will not exchange any Jordan brand without a receipt. I was like huh...I was very disappointed I then asked them for their refund policy. Reading through their store policies for exchanges nowhere does it exclude specif name brand clothing. I have already left a voicemail to the district manager and have called and left voicemails to their executive staff in New York.
I am very unhappy with the service I got as I didn't want any money for the returns all I wanted was to exchange my items for a different style.