Rooms Today Complaint - Very Bad Service
GRAND RAPIDS, MICHIGAN -- We bought a floor display sofa last October of 07. Several issues were identified ( scratches, grease on the back of the sofa etc.) for it being a floor display. The salesman promised that these issues will be taken cared of before delivery and as a matter of fact, he called the service guy to take a look at it. We bought a $100.00 fabric protector plan for the sofa.
The sofa was delivered a week later and we found out that the problems that were identified were not addressed! We called rooms today and they scheduled for service guys to come out in 2 weeks.
The service guy came out and I asked him why it was not taken cared of before delivery and he did not give me a straight answer. He said probably it was not sent out back for repair. I said, so if it was not sent out for repair, how would i know if they put a $ 100.00 fabric protector on this sofa?! He said good point. He did some repair and scheduled another appointment to come out and replace the back of the sofa because the grease won't come out. He also was going to bring fabric protector to spray on my sofa.
He came back a month later and replaced the back of my sofa ( which he didn't so a good job cause the leather he put in was wrinkly), sprayed it with fabric protector.
When he was about to leave, he leaned over and gave my wife a hug! (I was not home at that time) After that he said, "OH NICE" and leaned over again and hug my wife for the second time!
My wife locked all doors and called me at work crying! She was so scared and so uncomfortable by the way the service guy treated her!
How many more housewives were victims of this guy's molestation?
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