RCA/Thompson Complaint - Bad TV and Customer Service No Help
COLLIERVILLE, TENNESSEE -- Basically..... I bought this TV paid over $2,000 for it with financing. When I got it it made a weird noise. Called where purchased they said it was supposed to make that noise. Lamp heating up. So right after it goes out of warranty it is shutting itself off and making an even louder whirring. I call service center here and they say sounds like a lamp. Take it out and check it. Lamp looks new to me. (after all it hasn't been on that much.) So they charge me almost $100.00 to come out and then they say it sounds like the lamp but the lamp looks good. Bottom line.... lamp cost $400.00! And maybe it will work maybe not! Call RCA thinking maybe they will send me a lamp since my guess is it was defective from the start. Their great customer service? Nope..... out of warranty. There suggestion call another authorized RCA dealer (and pay another $100.00) and maybe they can locate the problem. After reading all these reviews it is apparent that RCA is producing low quality products, is aware of it and could care less. They are selling on the brand name only. I will no longer own any RCA or Thompson products.
I refuse to buy from companies that do not offer customer service. I also wonder why there is not mention when you purchase a DLP TV of the fact that the lamp lasts just a year and costs $400.00! What a racket!