Hotels-rates.com Complaint - False information to mislead consumer
LA, CALIFORNIA -- I make a hotel reservation through Hotels-rates.com website a month ago. The hotel description of the hotel I pick on the webpage clearly stated that the rate includes Room and Taxes on a Single full-Sized bed room. However, after I check in the hotel on the day I reserved, I found out the rates was more than it was show on the webpage. I contact Hotels-rates regarding the issue, they insist that it was nothing wrong on the information show on the webpage and they send out confirmation with the rate after my reservation process. I point out that it was too late to cancel the reservation after I make the booking process and the booking fee had been charged at that moment if I see the confirmation rate is different. In other words, they provide false information on the website to mislead consumer to buy their produce/service, they would not care the customer will end-up pay more to the third party. I send email to them with a copy of reservation page with the "mislead" information that I print out on the day of booking to prove the case, I never received any feedback from them. ]
What kind of service HOTELS-RATES.COM provide to consumer!!!!??? Justice...would you willing to buy service from them after you read this review.