Nissan Complaint - Overall Nissan experience
MASSACHUSETTS -- Nissan has lost a customer for life.
The driver side window of my 1999 Quest got stuck half way down. Clay Nissan in Newton Massachusetts informed me that window motor needed to be replaced. My Jaw dropped when I was told it was an $800 job. The motor is a $50 part. I’m not sure where they are getting their parts, what their hourly service rate is, or how the service guy on the phone called me with this information with a straight face.
I declined the service and went to get my car. When I got there I was charged $100 for them to tell me it was an $800 job. What! If a painter accesses what it’s going to take to paint my house I’m not buying the ladder for him to do it. WTF. On top of that the window was now stuck all the way down. So I paid $100 for them to make matters worse.
If this were an individual incident I might let it pass, but I replaced the entire transmission on my dime because the warranty had expired by 1,000 miles. (Good to know they stand behind their vehicles) I had brought the vehicle in multiple times complaining about the gear slippage while is was clearly under warranty yet the service department waited until it was no longer under warranty to let me finally know it was a transmission issue. To bad for me, right?
One less Nissan customer and counting.