Home Depot Complaint - Horrible service/Incompetence
ELK GROVE VILLAGE, ILLINOIS -- I had a horrible experience recently and have made it a point to advertise my experience so that people won't make the same mistake as I did.
We bought a house recently and wanted to change out the carpet and have laminate flooring installed. We contacted Home Depot who came out a week later to take measurements. We were promised a quote within 48 hours, but nothing happened and we called instead to get a quote. Since it was cheaper compared to another quote, we agreed to get it done and opened a HD credit account as well. That was the start of our woes!
The cases of flooring were supposed to have come in on Oct 7 (they actually came in on Oct 5, 2007) and we were promised to be called as soon as they came in, which never happened. We went in person and inquired on Oct 14 and were told that it was there from Oct 5. Finally, we went on the 16th to pick up the cases. We were given 6 cases (which we didn't realize until we unloaded them at home, because we did not know how many cases were supposed to be there). We went back to HD and asked about the number 21 on the receipt and said that 6 cases didnt seem like enough to cover the entire area. We were then told that there would be 21 cases in all. After waiting about 40 minutes, and speaking to two different people, we were told that Receiving had "screwed up" and marked as accepting 21 cases when only 6 had showed up from the vendor. After about 3 days of waiting for an answer, we finally made another visit to HD and were told that this issue would be taken of immediately. The next day we received a call saying that they had to order 21 cases again and that we should return the 6 that we had picked up.
At this point, I lost my patience and told them they should come pick the cases up instead, to which they agreed. The shipment of 21 cases never came and after a week of going to the HD store again, we lost it completely and cancelled our order.
The entire process took 45 days and we didn't even get it done at the end. It pushed our move in date by 21 days and we had to pay an extra month of rent at the apartment. We have pushed our laminate flooring plans to next year and worst of all, I have a totally worthless credit card on my history. The staff was not even apologetic about the incident and we had a total of 4 people deal with us on this mishap!
PLEASE DO NOT USE HOME DEPOT!