U-Haul Complaint - Danville, VA U-Haul hitch installer is a thief!
DANVILLE, VIRGINIA -- In December 2006 I had a hitch installed on my vehicle by the U-Haul in Danville, VA. We were in the area visiting my new in-laws and we were taking a lot of my wife's things back with us to Fort Campbell, KY. I planned on renting a truck and pulling our vehicle behind the truck, but it ended up being less expensive to have a hitch installed and pull a trailer. Our car was already packed up for the trip, we just needed to get the hitch installed and get the trailer for the additional baggage. We dropped the vehicle off and went across the street to Burger King to wait. A few hours later the vehicle was ready. We got the trailer and left. A mile down the road U-haul called my cell and told me to come back because the guy that installed the hitch took my toiletry bag out of the trunk and it was still there. No problem, thanks for letting me know. We proceeded to my in-laws to pack the trailer and departed for Ft Campbell. We arrived late, parked the car and made sure the trailer was locked up. The next morning we unpacked everything and found that the hitch guy had stolen our Min-DV Video camera from the trunk of our car. The only time the car was not secure and in our possession was when he was installing the hitch. I filed a complaint on U-Haul's corporate site and was contacted by the U-Haul in Danville.
They swore he did not steal it. BS- the guy is a shyster and he robbed us. I wish I'd been less trusting and more skeptical with a pawn shop sitting right next door to U-Haul I'm sure this pathetic excuse for a human being does this type of thing often. They then told me it states on the contract that they're not responsible for loss or damage while they have your vehicle. Great clause- they can steal your stuff and it says it's not their responsibility. I attempted to file a police report but was unable to over the phone. I had to the next time I was in town. I also tried contacting the pawn shop next door, but they were as receptive to helping me as you would expect. Lesson learned- if you have U-Haul install a hitch, make sure there is nothing in your car. Loose change, car mats- they're all free game because "U-Haul is not responsible for loss or damage."
I am in the process of moving again in the military and researched moving companies. I'm going with Penske this time. The U-Haul here told me she'd match my Penske quote after I told her they were asking over $200 less! I'm not lying, Penske wants $558 and U-Haul wants $793 for the same size truck. I still have the bitter experience from a year ago and a laundry list of other reasons why not to use U-Haul. Something should be done to put them out of business. They're all run by shysters and people who couldn't care less if you make it to your destination with your stuff alive. Why do they care as long as they have your credit card number?