Budget Rent-A-Car Informative - Triple overcharge from Budget
NEW JERSEY -- My wife and I flew from Mewark to Pittsburgh on 10/12/07 to avoid a long drive to attend her 50yr High School Reunion. I rented a Budget car on the internet for two days, estimated total $76.22. RA Document 251570014 F-133PA 0407. It was a Maine car.
My wife has occasional nerve problems in one leg, it gave way on her early on the morning of 10/14/07 and she fell against the nightstand in the motel room, breaking three ribs as it turned out.
Due to her pain, we decided to drive back to NJ rather than go through the airport routine. I called Budget and inquired about driving this car to NJ.
"There will be no Destination Charge sir, your total will be $114.++". This was acceptable and seemingly routine; so I did not get his employee number. There was no way to get a paper confirmation at the motel, an hour the wrong way from the airport.
Upon returning the car that night to Newark Airport, the charge was $343.28, which I disputed on the spot. "Don't argue with us, call Customer Service in the morning; here's the number. We are a franchise, not Corporate, we have nothing to do with their rates."
I even immediately cancelled the credit card account so that they could not charge more than the $200 that Budget blocked out. That didn't make any difference; the charge was on the bill when the statement arrived a week later.
The morning after delivering the car I called Budget Customer Service. Ricky LaVigne, #7707, he was sarcastic and snotty.
He said I could not expect to take a car from a Corporate site to a franchise site and not pay a lot more. He apologized for any misunderstanding that I may have had, but the rate is the rate. He had a record of the contract change when I made it, would not tell me what it said.
He gave me a case number, said he would send this to District Administration and get back to me with their final and un-appealable decision in one to two days. This was 10/15/07.
On 10/26/07, having heard nothing, I called and had a message left for him. He called back at 5pm on the 29th. He was supercilious and overbearing, kept talking over me, would not confirm that he sent the matter to District Administration, but kept repeating that there was nothing wrong with the rate. However, he knew the exact amount of the alteration quote, which I had never told him, so I believe he was looking at it on his screen.
He offered me $50 off on a future rental in final settlement; which I of course declined.
If you have to deal with Budget, always get employee numbers and transaction numbers and ask about any charges not listed on the rental contract.
I am also pursuing this fraudulent charge with Citibank.
I appreciate reading the other similar accounts of being cheated by Budget. This is obviously their modus operandi.