IHOP Complaint - Horrible Service
CENTERVILLE, UTAH -- My husband and I went to eat at IHOP October 27, 2007 in Centerville Utah, 388 North Market Place Drive.
As soon as we walked into IHOP we felt like we were not welcome. The host (who was a young teenage kid with horrible manners) and a waitress fought over which side of the store we should be seated on. The waitress didn't want us on her side because she apparently had too many people. So the host took us to the other side only to find that every empty table was dirty.
So, he took us on the other side and all the available tables were dirty as well. The Host then complained about everyone being lazy and got a wash rag and wiped one of the tables off. I didn't notice that he had washed one of the seats. So when I sat down across from my husband, my pants were completly soaked. I had to change seats next to husband. We ended up waiting for our waitress to come for 20 minutes....no kidding...20 minutes.
When she finally came she asked what drinks we wanted. I wanted a hot chocolate and my husband got a rootbeer. She eventually came out with our drinks. The hot chocolate was brown water...it was the worst hot chocolate I had ever had. When she came back I told her the hot chocolate had been watered down. And she told me she thought that it was and that she would bring me a new one. While serving us she never thought to refill our drinks when they were empty. When our food came out, it was cold because it had sat so long before she noticed. My husband's sandwich had soggy bread, and he hardly got any fries. By then we were so ticked off we hurried and ate our cold food and promptly asked for our check.
Then we had to go and deal with the host again. By then it was closing time, and the host had locked the doors right before we had come up to pay. He started laughing at some people who were trying to come in. He then asked how much we wanted to pay our waitress....WHO DOES THAT??? Isn't he just supposed to give us the slip and we write down what we are supposed to give her. My husband didn't want to give her a tip at all, but decided just because it was customary to give her some money he should...even though the food and the service was terrible.
Does IHOP not care about their customers? In Centerville Utah, THEY DONT!!!