FTD.com Complaint - Uunskilled and Untrained Florist - Unacceptable Replacement
FRESNO, CALIFORNIA -- We ordered a spray of flowers to be sent to my grandmother's funeral since we were unable to attend. The spray was a direct order from FTD.com's website. We received a telephone call and voicemail message that the florist wasn't able to get a spray completed for the funeral services but could send a plant or another arrangement to the funeral home or another address. I spoke with the customer service representative who advised they could have an arrangement with yellow roses (same as in the spray) sent to my aunt's house to offer our condolences in our absence. I spoke with my family after the funeral service and asked if they received the arrangement. They indicated they had, after a long pause. I asked if everything was okay and they said they would send a picture of the arrangement. When we received the picture via e-mail, we gasped in disbelief that a florist would put together such a horribly arranged, disconfigured and unmatched mess of greenery with yellow roses and other yellow flowers. It looked as if a 4th grader had put the arrangement together. It was completely inappropriate for the family to receive in a time of grieving and mourning. The arrangement itself was depressing. I contacted FTD.com several times in hopes of a response and even sent them the picture via e-mail to a customer service representative.
To date, we have yet to hear a response from them concerning this situation. We are escalating it to the Better Business Bureau within 5 days. If you use FTD.com, beware of what you are ordering, when you need it and for what occasion! DO NOT RECOMMEND FTD.COM